Nyack.edu - Financial Services Student Survey

Student Financial Services

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Financial Services Student Survey

The Office of Student Financial Services (SFS) would love
to hear from you to assess your satisfaction with our financial aid
services and to help us improve them.
Participation is completely voluntary; all responses will be anonymous.
Thank you for providing us the opportunity to improve our service to you.

1. Year at Nyack:

Prospective Student
Freshmen
Sophomore
Junior
Senior

2. How do you prefer to conduct business with SFS?

I currently conduct my business with the office of SFS (click all that apply):

by mail
by campus mail
by cell
by phone

by Nyack e-mail
by personal e-mail
in person

In the future, I would like to conduct my business with the office of SFS (click all that apply):

by mail
by campus mail
by cell
by phone
by Nyack e-mail
by personal e-mail

in person
by text messaging
by instant messaging
by MySpace
by Facebook

3. How many times have you used the following SFS services in the current academic year?

	Never	1-2	3-4	5+
SFS office
SFS phone
SFS e-mail
SFS website

4. Please rate the following based on your experience with SFS and its services.

	Extremely Satisfied	Somewhat satisfied	Satisfied	Somewhat dissatisfied	Extremely dissatisfied
Courtesy
Speed of Service
Staff knowledge of subject
Helpfulness

5. If you left a message for someone to call was a call returned within 24 hours?

Yes
No
I never left a message

6. Rank the following reasons for visiting the office of SFS:

	Very Often	Somewhat	Often	Never
To pick up/drop off documents
To check the status of my aid
To inquire about scholarships
Appointment with my counselor
To solve a problem
For an emergency loan
To inquire/pick up a refund check
Help with FAFSA

Other reasons:

7. Please rate your responses to mail you receive from SFS:

	Always	Sometimes	Never
I read all mail I receive from SFS
I understand the letters I receive
I save the letters I receive
I respond to the letters that require a reply

8. Please indicate whether or not you find the following published material in print or electronic from the office of SFS helpful:

	Always	Sometimes	Never
Financial Aid package
Monthly billing statement
Understanding your monthly billing statement brochure
E-mails from sfs
SFS website
Other brochures

9. Comments/Suggestions:

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From the President