Student Financial Services Student Survey


 
The Office of Student Financial Services (SFS) would love
to hear from you to assess your satisfaction with our financial aid
services and to help us improve them.
Participation is completely voluntary; all responses will be anonymous.
Thank you for providing us the opportunity to improve our service to you.

1. Year at Nyack:






1a. Which campus do you attend?



2. How do you prefer to conduct business with SFS?

I currently conduct my business with the office of SFS (click all that apply):
 by mail
 by campus mail
 by cell
 by phone
 by Nyack e-mail
 by personal e-mail
 in person
In the future, I would like to conduct my business with the office of SFS (click all that apply):
 by mail
 by campus mail
 by cell
 by phone
 by Nyack e-mail
 by personal e-mail
 in person
 by text messaging
 by instant messaging
 by MySpace
 by Facebook

3. How many times have you used the following SFS services in the current academic year?

  Never 1-2 3-4 5+
SFS office
SFS phone
SFS e-mail
SFS website

4. Please rate the following based on your experience with SFS and its services.

  Extremely
Satisfied
Somewhat
satisfied
Satisfied Somewhat
dissatisfied
Extremely
dissatisfied
Courtesy
Speed of Service
Staff knowledge
of subject
Helpfulness

5. If you left a message for someone to call was a call returned within 24 hours?




6. Rank the following reasons for visiting the office of SFS:

  Very Often Somewhat Often Never
To pick up/drop off documents
To check the status of my aid
To inquire about scholarships
Appointment with my counselor
To solve a problem
For an emergency loan
To inquire/pick up a refund check
Help with FAFSA
Other reasons:

7. Please rate your responses to mail you receive from SFS:

  Always Sometimes Never
I read all mail I receive from SFS
I understand the letters I receive
I save the letters I receive
I respond to the letters that require a reply

8. Please indicate whether or not you find the following published material in print or electronic from the office of SFS helpful:

  Always Sometimes Never
Financial Aid package
Monthly billing statement
E-mails from sfs
SFS website
Other brochures

9. Comments/Suggestions: